Customer Satisfaction Questionnaire Please enable JavaScript in your browser to complete this form. - Step 1 of 7Pre-SalesTechnical information regarding the product is easily available and in the required format… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree Quotations are sent in a timely manner and they contain all the information you need to place an order… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree The sales team are knowledgeable and respond in a timely manner? * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree NextPricingHow do you find the pricing of Goonvean products? * Poor valueFair valueGood valueVery good valueExcellent value Poor valueItem #1 Poor valueFair valueItem #1 Fair valueGood valueItem #1 Good valueVery good valueItem #1 Very good valueExcellent valueItem #1 Excellent value PreviousNextOrderingHow easy do you find placing an order? * Very easyEasyNeutralDifficultVery difficult Very easyItem #1 Very easyEasyItem #1 EasyNeutralItem #1 NeutralDifficultItem #1 DifficultVery difficultItem #1 Very difficult Our lead times currently meet or exceed your expectations… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree Order acknowledgments are sent back within my expected timescales with all my required information... * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree PreviousNextProductHow do you find the quality of our product? * Poor qualityFair qualityGood qualityVery good qualityExcellent quality Poor qualityItem #1 Poor qualityFair qualityItem #1 Fair qualityGood qualityItem #1 Good qualityVery good qualityItem #1 Very good qualityExcellent qualityItem #1 Excellent quality Packaging and labelling meet our expectations… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree PreviousNextExport/Import DocumentationInvoices are clear and contain all the information we require for smooth importation of our orders… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree PreviousNextDeliveriesDelivery of goods often meets or exceeds my expectations… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree Communication of delays to transit of goods meets my expectations… * Strongly DisagreeDisagreeNeutralAgreeStrongly Agree Strongly DisagreeItem #1 Strongly DisagreeDisagreeItem #1 DisagreeNeutralItem #1 NeutralAgreeItem #1 AgreeStrongly AgreeItem #1 Strongly Agree PreviousNextRecommendationI would recommend Goonvean Fibres products to other manufacturing firms... * Highly unlikelyUnlikelyNeutralLikelyHighly likely Highly unlikelyItem #1 Highly unlikelyUnlikelyItem #1 UnlikelyNeutralItem #1 NeutralLikelyItem #1 LikelyHighly likelyItem #1 Highly likely If you wish a customer service or sales representative to contact you regarding the answers in this form please let us know your email address in the box below otherwise thank you for your valued feedbackSubmit